Payment Policy
At Melhany Home, we are committed to providing a secure, simple, and transparent checkout experience for our customers. This Payment Policy explains how payments are accepted, processed, and handled when you place an order on melhanyhome.com.
Accepted Payment Methods
Available payment methods are displayed during checkout. Depending on availability and checkout settings, accepted payment methods may include:
- Major credit cards
- Major debit cards
- Other secure payment options supported by Stripe
All available payment options will be shown before you complete your order.
Payment Processing
Payments on our website are processed securely through Stripe, our third-party payment gateway.
When you place an order, your payment information is submitted through a secure checkout process. Melhany Home does not store full credit card numbers on its own systems.
Stripe may process your payment details as necessary to authorize, verify, and complete your transaction.
Payment Authorization
When an order is placed, your payment method may be authorized immediately to confirm that funds are available and that the payment method is valid.
If your payment is approved, your order will begin processing according to our order processing and shipping policies.
If your payment is declined, your order may not be completed. In this case, you may need to use another payment method or contact your card issuer or payment provider for assistance.
Billing Information
Customers are responsible for providing accurate billing information at checkout, including:
- Full name
- Billing address
- Email address
- Phone number, when required
- Valid payment information
Orders with incorrect, incomplete, or unverifiable payment or billing information may be delayed, canceled, or subject to additional verification.
Order Confirmation
After a successful payment, you will receive an order confirmation email at the email address provided during checkout.
The order confirmation confirms that your order was received. It does not guarantee shipment until the order has been reviewed, processed, and fulfilled.
Payment Security
We take payment security seriously. Our checkout uses secure payment processing technologies designed to help protect customer payment information and transaction data.
Because payments are processed through Stripe, sensitive card details are handled by the payment processor and are not stored directly by Melhany Home.
Fraud Prevention & Order Verification
To protect customers and our business, some orders may be reviewed for fraud prevention, payment verification, or security purposes.
We reserve the right to request additional information, delay processing, or cancel an order if we cannot verify payment details, billing information, shipping information, or order legitimacy.
If an order is canceled after payment authorization or capture, any eligible refund will be issued to the original payment method.
Currency
All prices and payments on melhanyhome.com are listed and processed in U.S. dollars (USD), unless otherwise stated at checkout.
If you use a card or account issued outside the United States, your bank or card issuer may apply currency conversion fees, international transaction fees, or other charges. These fees are charged by your financial institution and are not controlled by Melhany Home.
Sales Tax
Applicable sales tax may be calculated and displayed during checkout based on the delivery address, product type, and applicable tax laws.
The final order total, including any applicable taxes and shipping charges, will be shown before payment is submitted.
Refunds
Approved refunds are issued to the original payment method used at checkout.
Most approved refunds are processed within 5–7 business days after refund approval. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
For more details about return eligibility and refund processing, please review our Return & Refund Policy.
Chargebacks & Payment Disputes
If you have a concern about an order, payment, refund, or delivery, please contact our customer support team before opening a payment dispute with your bank or card issuer.
We are committed to reviewing customer concerns and helping resolve order-related issues whenever possible.
Unauthorized chargebacks, false claims, or payment disputes may delay resolution and may require additional documentation, including order records, tracking information, delivery confirmation, customer communication, and payment records.
Payment Errors
If you experience a payment error during checkout, please check that your billing information, card details, and payment method are entered correctly.
If the issue continues, you may need to contact your card issuer, bank, or payment provider. You may also contact our support team for general assistance.
Business Information
Melhany Home is a trading name of Melhany LLC. All transactions on this website are processed by Melhany LLC.
Business Address
Melhany LLC
271 W. SHORT ST STE 410 2795
LEXINGTON, KY 40507
United States
Customer Support
Phone: +1 (859) 210-9935
Email: contact@melhanyhome.com
Questions?
If you have questions about payment methods, billing, failed payments, refunds, or payment security, please contact our customer support team.
Thank you for shopping with Melhany Home.