Privacy policy
At Melhany Home, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Melhany LLC collects, uses, stores, and shares information when you visit, browse, or make a purchase from melhanyhome.com.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, we may automatically collect certain information about your device and browsing activity. This may include:
- Your web browser type
- Your IP address
- Your time zone
- Device information
- Pages viewed on our website
- Referring websites or search terms
- Cookies and similar tracking technologies
When you place an order, attempt to place an order, create an account, contact us, or interact with our website, we may collect information you provide directly, including:
- Identity Information: Name, billing address, and shipping address.
- Contact Information: Email address and phone number.
- Order Information: Products purchased, order details, shipping preferences, and order history.
- Payment Information: Payment details required to complete your purchase. We do not store full credit card numbers. Payments are processed securely by our payment processors and ecommerce platform.
- Customer Support Information: Messages, return requests, product questions, or other information you submit when contacting us.
2. How We Use Your Information
We use the information we collect to operate our store, process orders, provide customer support, and improve the shopping experience.
We may use your information to:
- Process and fulfill orders placed through our website.
- Confirm payments and provide order confirmations or invoices.
- Arrange shipping and delivery.
- Provide tracking information and delivery updates.
- Communicate with you about your order, return, refund, or customer support request.
- Screen orders for potential risk, fraud, or unauthorized activity.
- Improve our website, product selection, customer service, and store operations.
- Send marketing communications, promotions, or product updates only when permitted by law or when you have opted in.
- Comply with legal, tax, accounting, and regulatory obligations.
3. Payment Processing
Payments made on our website are processed through secure third-party payment providers and ecommerce platform services. Melhany Home does not store full credit card numbers on its own systems.
Payment providers may collect and process payment information as necessary to complete transactions, prevent fraud, and comply with applicable payment security requirements.
4. Sharing Your Personal Information
We may share personal information with trusted third parties only when necessary to operate our business, fulfill orders, provide services, or comply with legal obligations.
We may share information with:
- Shopify: We use Shopify to power and operate our online store.
- Payment Processors: Payment providers process transactions securely on our behalf.
- Shipping Carriers and Fulfillment Partners: We may share your name, shipping address, phone number, and order details to deliver your order.
- Customer Support and Business Service Providers: We may use service providers to help manage communications, website functions, analytics, and store operations.
- Legal and Compliance Authorities: We may share information when required to comply with applicable laws, regulations, court orders, subpoenas, legal requests, or government requirements.
We do not sell customer personal information as a core part of our business.
5. Cookies, Analytics & Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, understand visitor behavior, remember preferences, support security, and improve the customer experience.
These technologies may help us:
- Keep the website functioning properly
- Remember items in your cart
- Analyze website traffic and performance
- Understand how visitors interact with our pages
- Improve product pages and customer experience
- Support marketing and advertising where permitted
You can usually adjust cookie settings through your browser. Please note that disabling certain cookies may affect website functionality or checkout performance.
6. Marketing Communications
If you choose to opt in to marketing emails or promotional messages, we may use your contact information to send product updates, offers, or store news.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
We will continue to send important transactional messages related to your orders, payments, shipping, returns, or customer service requests when necessary.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. These rights may include the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of certain personal information.
- Request information about how your personal information is used or shared.
- Opt out of certain marketing communications.
To exercise any applicable privacy rights, please contact us using the contact information listed below. We may need to verify your identity before processing certain requests.
8. Data Retention
When you place an order through our website, we retain order information for our records unless and until you ask us to delete it, subject to legal, tax, accounting, fraud prevention, dispute resolution, and business recordkeeping requirements.
Some information may need to be retained for a certain period when required by law or for legitimate business purposes.
9. Data Security
We take reasonable measures to protect customer information from unauthorized access, misuse, loss, disclosure, or alteration. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Customers are encouraged to use secure passwords, avoid sharing account information, and contact us promptly if they believe their information may have been misused.
10. Third-Party Links
Our website may contain links to third-party websites, services, or tools. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage customers to review the privacy policies of any third-party sites they visit.
11. Children’s Privacy
Our website and products are intended for general audiences and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, legal requirements, or operational needs.
Any updates will be posted on this page with the revised policy content. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
13. Business Information
Melhany Home is a trading name of Melhany LLC. All transactions on this website are processed by Melhany LLC.
Legal Business Name: Melhany LLC
Store Name: Melhany Home
Website: melhanyhome.com
Business Address: 271 W. SHORT ST STE 410 2795, LEXINGTON, KY 40507, United States
14. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:
Melhany LLC
271 W. SHORT ST STE 410 2795
LEXINGTON, KY 40507
United States
Phone: +1 (859) 210-9935
Email: contact@melhanyhome.com