Shipping policy

Effective Date: July 31, 2026

Melhany Home is an online store operated by Melhany LLC, providing home comfort products directly to customers across the United States. We are committed to processing and delivering every order in a reliable, secure, and transparent manner. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase from melhanyhome.com.

By placing an order through our website, you acknowledge and agree to the shipping terms outlined in this policy.

U.S. Shipping Coverage

  • Melhany Home currently serves customers across the United States.
  • Orders are shipped to valid residential or commercial street addresses within our available delivery areas.
  • Delivery availability, shipping speed, and carrier service may vary depending on the destination, product size, product weight, and carrier coverage.

Shipping Carrier

  • We primarily use trusted parcel carriers, including FedEx, to deliver reading pillows, wedge pillows, backrest pillows, pillow protectors, and other comfort products. Larger items such as mattresses may instead be delivered by an LTL freight carrier depending on their size, weight, and destination.
  • Carrier selection may vary depending on the item ordered, delivery address, package size, and available service options at the time of fulfillment.

Estimated Delivery Time

  • Orders are typically delivered within approximately 6–10 business days after shipment, depending on the delivery location and carrier service availability.
  • Mattresses and other oversized items are at the longer end of this range, and freight deliveries require a scheduled appointment.
  • Delivery times for remote, rural, coastal, or high-volume delivery areas may vary.
  • Estimated delivery times are not guaranteed and may be affected by weather conditions, carrier delays, holiday shipping volume, incorrect or incomplete delivery addresses, or operational delays outside our control. Final delivery timing depends on the shipping carrier once the package is in transit.

Order Processing Time

  • Orders are generally processed during normal business days, Monday through Saturday, excluding holidays.
  • Most orders are processed within 1–2 business days after the order is placed and payment is successfully confirmed.
  • Orders placed on weekends or holidays are typically processed on the next business day.

Order Cut-Off Time

  • Orders placed before 12:00 PM CST, Monday through Saturday, may begin processing the same business day when inventory, payment confirmation, and fulfillment availability allow.
  • Orders placed after the daily cut-off time may begin processing on the next business day.

Shipping Rates

  • We offer free standard shipping on all orders delivered within the United States. No minimum order value is required.
  • You will not be charged a shipping fee at checkout for standard delivery.
  • If an optional delivery upgrade is available for your order (for example, a room-of-choice freight service), any additional cost is shown at checkout before payment is submitted.

Order Tracking

  • Once your order has been shipped and tracking information becomes available, you will receive a shipment confirmation email with your tracking number.
  • You can use the tracking number to monitor shipment progress through the carrier’s tracking system.
  • Please allow some time for tracking updates to appear after the label is created or after the package is first scanned by the carrier.

Oversized Item Packaging & Unboxing

  • Many of our reading pillows, wedge pillows, backrest pillows, and comfort products may be shipped in vacuum-compressed packaging to reduce package size, protect the product during transit, and make handling easier.
  • Because these products may expand after opening, we recommend keeping the original box and packaging materials until you are fully satisfied with your purchase.
  • Unboxing Instructions: Carefully remove the product from the packaging, avoiding sharp objects directly against the fabric, foam, or pillow surface. Allow the product time to expand after unpacking by placing it in a clean, dry, and well-ventilated area. We recommend opening vacuum-compressed products within 7 days of delivery.

Product Expansion After Delivery

  • Some pillows and foam products may require time to regain their full shape after being removed from compressed packaging.
  • Most products begin expanding within a few hours. Full expansion and optimal firmness may take approximately 24–48 hours, depending on product size, material, packaging duration, and room temperature. This expansion process is normal for vacuum-compressed pillows and comfort products.

PO Box Restrictions

  • Some carriers, including FedEx, may not deliver certain packages to PO Boxes.
  • A valid residential or commercial street address may be required for delivery. Orders with incomplete, invalid, or unsupported addresses may be delayed or canceled.

Incorrect or Incomplete Addresses

  • Customers are responsible for providing accurate and complete shipping information at checkout.
  • If an order cannot be delivered due to an incorrect, incomplete, or unsupported address, additional shipping charges, return shipping costs, or reshipment fees may apply.
  • If you notice an address mistake after placing your order, please contact us as soon as possible. We cannot guarantee address changes after an order has entered processing or shipment.

Lost, Delayed, Damaged, or Missing Packages

  • If your package is delayed, arrives damaged, is incomplete, or is marked as delivered but cannot be located, please contact our support team within 48 hours of the delivery notification or delivery issue.
  • Please include your order number, tracking number, a brief explanation of the issue, and photos of damaged items or packaging if applicable. Our support team will review the issue and work with the shipping carrier to investigate and assist with a reasonable resolution when possible.

Contact Us

Melhany Home is the online store operated by Melhany LLC. All transactions on this website are processed by Melhany LLC. If you have questions about shipping, tracking, delivery, or package issues, please contact our support team:

  • Customer Support Email: contact@melhanyhome.com
  • Customer Support Phone: +1 (859) 210-9935
  • Business Mailing Address: 271 W. Short St STE 410 2795, Lexington, KY 40507, USA
  • Customer Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GMT-05:00) Eastern Standard Time (Monticello, Kentucky)

Mattress & Oversized Freight Delivery

Mattresses ship compressed in a box. Depending on the size of the mattress and your delivery address, the order may travel by standard ground parcel or by LTL freight carrier.

  • Freight scheduling: If your order ships by freight, the carrier will contact you using the phone number on your order to arrange a delivery appointment. Please make sure your phone number is correct at checkout.
  • Curbside delivery: Free standard freight delivery is curbside. The carrier is not responsible for carrying the item indoors, upstairs, or for removing an old mattress, unless you purchase an optional service upgrade at checkout where one is offered.
  • Someone must be present: An adult aged 18 or over must be available to accept and sign for a freight delivery.
  • Inspect before signing: Please check the packaging for visible damage before signing the delivery receipt. Note any damage on the receipt and contact us within 48 hours with photographs so we can resolve it quickly.
  • Expansion time: Compressed mattresses need up to 72 hours after unboxing to reach their full shape and firmness.
  • State recycling fees: Some states levy a mattress recycling fee on new mattress purchases. If a fee applies to your order, please contact us with any questions.

Need Assistance?

If you have questions about shipping, delivery, tracking, returns, or package issues, our customer support team is available to assist you.

Thank you for choosing Melhany Home.